FAQ's
Ordering & Shipping
We ship to most countries worldwide, including USA and Canada, UK, Europe, Australia, New Zealand and many others.
Our standard shipping option is the e-packet service from the Hong Kong post, for countries for which this is available. For all other countries we use Registered Airmail. The express service we use is Speedpost, also from the Hong Kong post. We can utilise couriers; Fedex and UPS on request.
The e-packet service usually takes around 7-14 days to most destinations, but obviously this is a guide rather than a guarantee, and if you are unlucky it can be up to 4 weeks. Registered airmail is around 10 days to 3 weeks, but is not trackable. Speedpost is 3-5 working days.
The e-packet service usually takes around 7-14 days to most destinations, but obviously this is a guide rather than a guarantee, and if you are unlucky it can be up to 4 weeks. Registered airmail is around 10 days to 3 weeks, but is not trackable. Speedpost is 3-5 working days.
Orders sent by e-packet are trackable via your own countries couriers. Orders sent by registered airmail may or may not be, depending on your individual country’s policy. Speedpost is also fully trackable.Orders sent by e-packet are trackable via your own countries couriers. Orders sent by registered airmail may or may not be, depending on your individual country’s policy. Speedpost is also fully trackable.
Contact us! Please! We aren’t responsible for the postal service but we never leave customers without their orders. It’s always worth checking the tracking in case the item is with your post office and just hasn’t been delivered, but if not, and it’s been a while, please contact us and we will sort the situation out.